FAQ
Frequently Asked Questions
Our Books
At The Hungry Mind, we proudly offer all-original and authentic books sourced directly from publishers and authorized suppliers. From bestselling Wattpad novels and BookTok favorites to BL, GL, romance, fantasy, and special edition titles, we carefully curate books that readers genuinely love while ensuring quality, legitimacy, and secure packaging in every order.
Ordering Guide
How do I place an order?
Website Orders
- Browse our website and add your chosen books to your cart.
- Proceed to checkout.
- Enter your shipping and payment details.
- Apply voucher codes or special instructions, if applicable.
- Complete your payment.
- Once your order is confirmed, you will receive an order confirmation email.
Do you accept pre-orders?
Yes. We offer pre-orders for:
- Upcoming releases
- Restocks
- Limited edition titles
Pre-order lead times are indicated on each product page.
Please note:
- Full payment or downpayment may be required
- Regular items combined with pre-orders may be shipped together once the pre-order item arrives
Can I request a book that is not listed on your website?
Yes. We accept Special Orders for selected titles not currently available on our website.
Simply contact us through:
- Email: thehungrymindph@gmail.com
We will check availability through our supplier and provide an estimated lead time and quotation.
Do you accept bulk orders?
Yes. We accommodate:
- School orders
- Corporate purchases
- Event giveaways
- Reseller inquiries
- Large-volume book orders
Please contact us directly for assistance and bulk pricing.
Payment Methods
What payment methods do you accept?
We currently accept:
- Digital Wallet (GCash)
- Online Banking / Bank Deposit / Over-the-Counter Payments
Is payment secure?
Yes. Our checkout system uses secure payment gateways. Credit and debit card details are securely processed and are not stored on our website.
Shipping & Delivery
How much is the shipping fee?
Metro Manila
- Flat rate: ₱100
- Estimated delivery: 2–5 business days
Provincial Areas / Outside Metro Manila
- Flat rate: ₱150
- Estimated delivery: 3–7 business days
Shipping fees may vary for:
- Bulk orders
- Oversized packages
- International shipments
How can I track my order?
Once your order is shipped, we will send:
- Your tracking number
- Shipping confirmation
- A photo of your packed order before shipment
Track your parcel here:
- Philippines
- International
What happens if I miss my delivery?
The courier may attempt to contact you upon delivery.
If nobody is available to receive the parcel:
- Another delivery attempt may be scheduled
- Unclaimed parcels may be returned to our warehouse
Do your return and refund policies apply to Shopee, TikTok Shop, and Lazada orders?
No. Orders placed through:
- Shopee
- TikTok Shop
- Lazada
Follow the return, refund, cancellation, and dispute policies of their respective platforms.
For platform orders, customers must process concerns directly through the platform’s official return/refund system.